Operations Departmental Manager level 5

What does this Standard consist of?

Operations & Departmental Manager Standard Modules 

Operational ManagementProject ManagementFinance
Leading PeopleManaging PeopleBuilding relationships
CommunicationSelf-awarenessManagement of self
Decision MakingBehaviours – ResponsibleBehaviours – Inclusive
Behaviours – AgileBehaviours – Professionalism 

Additional Knowledge/Training

  • Monthly training Sessions covering knowledge outcomes
  • Monthly portfolio building days, and one-to-one support sessions
  • Mock End Point Assessment sessions
  • Weekly training Sessions for Functional Skills (If Applicable)
  • E-Learning interactive resources, Online Portfolio, workbooks and Quiz’s

Functional Skills (including English Level 2 and Maths Level 2)

  • Maths and English Level 2
  • Completion of Employer Rights and Responsibilities booklet

Membership with Chartered Management Institute / Institute of Leadership & Management

  • On completion, Apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI.

About this Standard

This Apprenticeship has been designed to provide access to development opportunities for as wide a range of individuals as possible. This includes individuals who are at the start of their career and who wish to take their first steps into professional management, as well as those who may already have developed practical experience but who wish to develop their theoretical understanding of management skills.

An operations/departmental manager is generally someone who is able to manage teams and/or projects, and has responsibility for planning, delivering and achieving departmental goals and objectives. They are accountable to a more senior manager, head of department or small business owner, and are responsible for the operational and/or policy delivery of the organisation’s strategy.

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Typical job roles for this standard would be:-

  • Operations Manager
  • Department Manager

Delivery of the Training: –

Knowledge-based off the job training will take place once a month along with portfolio building days each month. The Apprentices allocated Training Advisor will issue monthly action plans and complete workplace visits in addition to the off the job training and portfolio building days. Progress Reviews will take place with the Apprentice, manager and Training Advisor every 12 weeks to monitor progress and ensure the Apprentice is on target to achieve by the planned end date.

Entry requirements: –

The entry requirement for this Apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher, a relevant Level 4 Apprenticeship; other relevant qualifications and experience.

Duration of the Apprenticeship: –

The duration of this Apprenticeship is typically 20-24 months, although the exact duration will be dependent on the previous experience of the individual.

Funding/Cost of Apprenticeship: –

£7,000 including cost of end point assessment * Dependent on employer status/banding

End Point Assessment Requirements:-

20% portfolio of work – Mixture of written documents, audio and video evidence that showcases the professional application of their on-programme learning. Application of knowledge and demonstration of skills and behaviours relating to leading people, managing people, building relationships, communication, operational management, project management, finance, self-awareness, management of self and decision making, taking responsibility, inclusivity, being agile, professionalism

20% work-based presentation – A 15-minute presentation to a panel made up of the independent assessor, training provider and employer, describing the objectives and outputs of their work-based project, including the challenges and issues faced, and the interpersonal and behavioural skills they displayed, followed by a 15-minute Q&A. The approach, implementation and outcomes of the work based project, and how learning was applied.

30% online knowledge test – The Apprentice showcases their leadership and management knowledge by answering a series of questions, explaining how they would respond to a range of different scenarios. Assessed via online on-demand testing through the evolve platform. Knowledge of leading people, managing people, building relationships, communication, operational management, project management, finance

20% competency based interview – A one-to-one interview with the apprentice, using structured questions to test their understanding and application of knowledge, and to assess their soft skills, behaviours and personal leadership style. Knowledge and application of learning relating to of leading people, managing people, building relationships, communication, operational management, project management, finance

10% professional discussion – The ILM assessor leads a detailed discussion around the apprentice’s personal and professional development, looking for clear evidence of focused CPD and how this has been applied to improve their performance in the workplace. Therefore evidence requirement of CPD, training and personal development activities and how learning was applied to the role and workplace.