What does this Standard consist of?

Facilities Management Standard Modules:

Facilities ManagementResolve Customer Service queries and issues
Management of Health and SafetySolve day-to-day problems to ensure the FM service
Developing RelationshipsManage the day-to-day performance
Develop and implement Risk AssessmentEnsure that resources are used efficiently
Organise and Delegate day-to-day ActivitiesTake Responsibility for own Development
Monitor the costs of the FM ServiceProcure supplies for the FM Service

Additional Knowledge/Training

  • 11 Bespoke Training Sessions – Embedding knowledge to prepare Apprentices for the Written Test and Competency Based Interview.

Functional Skills (including English Level 2 and Maths Level 2)

  • Maths and English Level 2
  • Completion of Employer Rights and Responsibilities booklet

About this Standard

Facilities Management encompasses multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace. Effective Facilities Management, combining resources and activities, is vital to the success of any organisation. At a corporate level, it contributes to the delivery of strategic and operational objectives. On a day-to-day level, effective Facilities Management provides a safe and efficient working environment, which is essential to the performance of any business. Within this fast growing professional discipline, facilities managers have extensive responsibilities for providing, maintaining and developing myriad services. These range from property strategy, space management and communications infrastructure to building maintenance, administration and contract management.

The Role: – This Apprenticeship prepares an individual for managing a facilities management service, or a group of services, which can be labelled as ‘hard’ (estate/building management) or soft (catering/ cleaning/ administration/ security). All apprentices will be required to supervise others; to understand the contractual requirements and service delivery targets between their employing organisation and the client/customer in order to achieve service targets. The apprentice will have to provide customer service skills and be proactive in finding solutions to problems.

Delivery of the Training: – Knowledge-based off the job training will take place once a month along with portfolio building days each month. The Apprentices allocated Training Advisor will issue monthly action plans and complete workplace visits in addition to the off the job training and portfolio building days.

Progress Reviews will take place with the Apprentice, manager and Training Advisor every 12 weeks to monitor progress and ensure the Apprentice is on target to achieve by the planned end date.

Duration of the Apprenticeship: – The duration of this Apprenticeship is typically 18 months

Entry Requirements: – The entry requirements for this Apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher and an Intermediate Level Apprenticeship.

End Point Assessment Requirements: –

  • Written Test A knowledge test that will be sat under invigilated condition and marked by the end point assessment organisation. Online and Paper based available on request – Maximum duration 90 minutes.
  • Competency Based Interview A competency based interview to assess the knowledge, skills and behaviours across the standard. The Competency based interview will be assessed by the end- point assessment organisations. This will be assessed by a panel of at least one Independent Assessor who will chair the interview. The panel may also comprise of a representative of the employer and/or training provider. The independent assessor will have the casting vote. Duration 45-60 minutes

There are two grades available within this Apprenticeship: Pass, and Distinction.

  • All assessments must be passed to achieve an overall Pass graded apprenticeship. An Apprentice must get between 70% and 89% in both assessments to get a pass.
  • To achieve a Distinction graded apprenticeship, a candidate must achieve a Distinction for all end-point assessment components. An Apprentice must achieve 90% or over in both assessment components.
  • If an Apprentice fails an assessment they cannot be awarded a Distinction in subsequent retakes.

20% off the job training is a mandatory requirement when completing any Apprenticeship Framework or Standard. A timetable of sessions is available by contacting our Recruitment Team on 0115 9835837 or Info@Prostartuk.co.uk

Funding/Cost of Apprenticeship: £4,000 * Dependent on employer status/banding