Prostart is committed to anticipating the individual needs of learners, providing reasonable adjustments and promoting non-discriminatory practice across all functions of the organisation.

This includes ensuring the availability of a range of services and support aids to meet the needs of learners, and potential learners, who have a learning difficulty and/or a disability that may affect their ability to access provision.

Prostart aims to deliver an inclusive learning approach and to provide additional learning support to secure learning success for all.

Prostart aims to provide an inclusive learning environment that recognises learning needs/ disability and its impact on the way people learn. Inclusive learning is based on providing the best match or fit between a learner’s needs and the learning opportunities provided.

Learner Entitlement

All learners are entitled to study and progress in an environment where they:

  • are fully respected
  • feel welcomed
  • are treated fairly
  • have equality of opportunity for learning and training
  • are in a safe, non threatening environment

Services Available at Prostart

All learners have the opportunity for effective support through:

  • detailed initial assessment and induction
  • research of relevant history of additional needs and support
  • high staff to learner ratio to ensure effective support to all learners
  • negotiated Individual Learning Plan regularly reviewed

Additional learning support is available to learners with additional needs including, for example, specific or general learning difficulty, hearing or sight impairment, physical disability.

It’s important learners let Prostart know if they need any adjustments to make the programme accessible to them. The earlier we know, the sooner we can make changes or provide support. It‘s also important to let Prostart know about any access arrangements that may be needed for exams or assessments

Any application for Reasonable Adjustment must be supported by evidence which is valid, sufficient and reliable. This information will need to be shared with examinations awarding bodies.

Learners can discuss particular adjustments needed and how to arrange them with the Business Development Team or Equality & Diversity Lead. We also have links with a Disability Adviser and other agencies e.g. Dyslexia Association. We will need to make sure any reasonable adjustments that are approved are set in place before the assessment activity takes place.

Prostart provide referral to the Dyslexia Association for assessment and support where required. This is identified through a learners initial assessment.

Counselling Service

Prostart offer a confidential service with a qualified counsellor. Learners can speak to their assessor or the quality reviewer who will make a referral to the counsellor.

Additional Support Services

Access to Work – Mental Health Support Service

Support for Apprentices:

This free service supports apprentices who are feeling low, upset and struggling to keep up with their apprenticeship. It is completely confidential and run by fully trained professionals with expertise in mental health.

To qualify for this service, individuals must:

  • Be in an apprenticeship (attending or signed off sick);
  • Have a mental health condition that has resulted in absence, or is causing difficulties to remain in their apprenticeship.


Confidential Helpline: 0300 456 8114 or

Further info:

You can call Child Line in confidence on 0800 11 11 if ever you need to talk to someone about anything that makes you feel uncomfortable or worried online.

Apprenticeship Guide for Care Leavers Care-Leavers-Guide-to-Apprenticeship_FINAL.pdf (

Mental Health and Wellbeing Guidance

Covid-19 Mental Health information* –

Mental Health  and Wellbeing Support

NHS children and young people’s mental health services (CYPMHS) may be able to provide support remotely. Continue referring young people to their local CYPMHS where needed. Young people or their parents or carers can also contact their GP or refer to NHS 111 online.

NHS trusts have also established 24-hour urgent mental health helplines in most parts of England for people of all ages. If you have urgent concerns about a young person, find your local helpline to discuss your concerns with a mental health professional. PHE have published more extensive guidance on supporting children and young people’s mental health and wellbeing.

You can find resources to promote and support mental wellbeing in the list of online resources to help young people to learn at home.

Other resources include:

  • MindEd, which includes e-learning modules about young people’s mental health
  • the Every Mind Matters platform which has specific advice for adults and young people on maintaining good mental wellbeing during the coronavirus (COVID-19) outbreak
  • the Association of College’s (AoC) coronavirus (COVID-19) resource hub, which includes advice for learners and staff
  • the Education and Training Foundation’s mental health and emotional wellbeing advice for FE staff
  • Education Support provide mental health and wellbeing support services to all education staff
  • free apps available on the NHS App Store for mental health and wellbeing support
  • The Hub of Hope is the UK’s leading mental health support database. It is provided by national mental health charity, Chasing the Stigma, and brings local, national, peer, community, charity, private and NHS mental health support and services together in one place for the first time.
  • National Helpline for Honour Abuse

Rehab for addiction Children’s Mental Health Week 2022 [INFOGRAPHIC] – Rehab 4 Addiction

Keep Smart on your Mobile- Guidance from Childnet International

If you are worried about harmful content online Report Harmful Content – We Help You Remove Content

If you or the person you are helping is in immediate danger please contact the police dialling 999

If you’ve seen something online that supports, directs or glorifies terrorism, report it to Action Counters Terrorism Report terrorist or extremist content online – Action Counters Terrorism (

You can report sexual images of under 18s online directly to the Internet Watch Foundation Internet Watch Foundation IWF – Eliminating Child Sexual Abuse Online | IWF

The Internet, Relationships and You, advice from CEOP Education at National Crimes Agency. Let’s Talk About


Don’t give out your number to people you don’t know, especially on Instant Messenger or in chat rooms. Keep your security code or PIN number private. Find out the serial number of your phone (imei) by typing *#06# and keep this 15 digit number safe. If your phone gets lost or stolen ring 08701 123 123 to get it blocked. This will stop people from using your lost or stolen handset. Keep your mobile hidden when you’re on the street – that way it is less likely to get stolen.

If you receive a rude or embarrassing image or text about someone don’t pass it on.

Distributing sexual pictures of other young people by mobile phone is illegal. If you receive something like this, do not forward it, and tell an adult immediately.

Think before you send a picture or video from your phone and always ask your friend’s permission before taking a picture of them. Once you have sent a picture from your phone you have lost control of it and it could easily be copied, changed, or used elsewhere online. Respect the privacy of your friends; don’t give out their numbers without their permission. If you are uncomfortable about any images or messages you get sent on your mobile, keep a record of them. They may be used as evidence. Contact your mobile operator if you are receiving nuisance calls to see what they can do to help.

If you are worried about your safety please speak to your Training Advisor or the Safeguarding officer at Prostart, information about Safeguarding can be found here: – and for further advice

Guidance and Support

Childline – remove a nude image shared online

Anti Bullying Alliance – United against bullying

V4 Oct 21