Statement of Service for Information Advice and Guidance (IAG) Services
Accessibility and Visibility
We offer free Information Advice and Guidance on opportunities for learning and work at Prostart through the following:
· Marketing literature about opportunities at Prostart and Prostart’s website www.prostartuk.co.uk
· Telephone guidance, providing initial information and advice on opportunities at Prostart
· Email address for those who wish to have their information queries addressed electronically info@prostartuk.co.uk
Professional, Knowledgeable and Enabling
We carry out advice and guidance interviews of up to 45 minutes with a member of our trained Placement Team to help you to identify your abilities, career aims and objectives and make realistic decisions about your future plans for both learning and work.
Awareness and Effective Connections
We aim to make you aware of all the services that are useful to you and we offer signposting to other organisations where required, including Connexions and Nottinghamshire and Derbyshire Colleges and Work Based Learning Providers
Availability, Quality Delivery and Diversity
We offer the following range of services:
· A range of diagnostic tests to identify your learning needs and career choice
· Once on a Prostart programme group Sessions are available for personal development including CV writing and Job Search
· Information Advice and Guidance throughout the learners programme through the Quality and Progress Review and Assessment visits where required
· Information advice and guidance at the end of your programme through the exit interview process
· Impartial advice on a range of alternative opportunities outside of Prostart
· Library access on request at 28 High Street
Impartial, Friendly Welcoming and Responsive
What you can expect from us:
• Friendly, approachable, polite staff that will listen to you and give you impartial IAG
• Records kept in line with the Data Protection Act
• Guidance that is relevant and available to you whatever your ethnic background, sexual orientation, Religious beliefs, abilities, age or gender
· Alternate locations available for interviews with disabled access and information available in different formats on request
How to contact us
· Prostart – telephone 0115 9468182* and ask for a member of the Placement Team
• E-mail us at info@prostartuk.co.uk or visit our website at www.prostartuk.co.uk
· Guidance interviews available by appointment only.
* This service is available Monday - Friday 9.00am – 5.00pm
What we will expect from you
• To attend all interviews, which have been arranged with Prostart staff, on time.
Please let us know if you need to cancel or re-arrange
• To be honest and open with us, and work towards meeting your agreed aims
Client Feedback on IAG services
To help us to continuously improve our IAG service we value your suggestions, comments, compliments or complaints. Please fill in a ‘Have your say card’ available at Prostart and return it to The Placement Team, 28 The High Street, Long Eaton, Nottinghamshire, NG10 1LL
Your complaint will usually be dealt with within 10 working days in accordance with Prostarts Compliments & Complaints Policy & Procedure.